Terms & Conditions Of Removals
These conditions set out the terms of contract between You, the customer, and
Cambridge Van Man, the Removal Contractor, and explain your rights, obligations and responsibilities and those of the contractor. These Terms and Conditions are in place to protect both parties and to ensure that the move will go to plan and that no misunderstandings may occur before, during or after the moving date.
1.1 Any reference to ‘we’, ‘us’ or ‘our’ is a reference to the contractor, its
employees or associates.
Any reference to ‘you’ or ‘your’ is a reference to the customer.
1.2 ‘Goods’ is a reference to the items being removed.
2.1 Although a fixed price will be quoted, we reserve the right to amend it or make
additional charges should any of the following apply:-
2.1.1 Due to any circumstances beyond our control the work is not carried out or
completed within 3 months of the quotation date.
2.1.2 You do not accept the quotation within 30 days.
2.1.3 Our costs increase as a result of currency fluctuations or changes in taxation or
freight charges beyond our control.
2.1.4 We have to collect or deliver Goods above the first upper floor if not already
2.1.5 We supply any additional services previously not included in the quotation, such as dismantling furniture (currently £60.00 plus VAT per man, per hour at a minimum of one hour).
2.1.6 We undertake any previously unspecified packing/removal (not recorded on the
inventory/quotation) will be charged at £5.00 plus VAT per box (excluding
materials) and £20.00 plus VAT per item of furniture (excluding pianos which
must be listed on the original inventory).
2.1.7 There are delays outside our reasonable control in which event we will make an additional charge for waiting time in accordance with our standard rates
applicable at the time (£25.00 plus VAT per man per hour at a minimum of one
hour – unless a waiver of this condition has been agreed in advance).
2.1.8 Access to the collection or delivery point is more difficult than first agreed or the
approach is unsuitable for our vehicles (i.e. we are unable to park within 20
metres from access – in this case we can charge you 25% extra for each 20
metres in addition to the first 20 metres).
2.1.9 We incur any charges for parking, tolls, congestion fees or any fees and charges in the normal process of carrying out the services agreed.
2.2 Our quotation is not a guarantee that we have vehicles available on the day you
require. Accordingly your signed acceptance of our quotation does not constitute
a contract between us until you have our written confirmation that we can move
your goods on your required date.
3. Work excluded from our quotations
3.1 Unless previously agreed in writing we will not:-
3.1.1 Dismantle or assemble flat pack furniture, fitting or fitments
3.1.2 Disconnect or reconnect appliances, fittings or equipment
3.1.3 Remove or lay fitted floor coverings
3.1.4 Take down or re-hang blinds or other window coverings
3.1.5 Move night storage heaters unless they are dismantled
3.1.6 Move any items excluded under Condition 3 (below)
3.1.7 Move any item which our removal crew reasonably believe that they cannot
move safely, or that the removal of which may damage the item or items its
3.1.8 Move items from a loft or cellar without prior written agreement and all areas are properly lit and safe access is provided
4. Restricted items
4.1 The following items are specifically excluded from this contract and will not be
moved except with prior written agreement. If you submit such goods without
our knowledge and prior written agreement we will not be liable for any loss or
damage except when death or injury is caused by our negligence or that of our
employees and you will indemnify us against any charges, expenses, damages or
penalties claimed against us by third parties. In addition we shall be entitled to
dispose of any such goods which are listed under paragraph 4.1.2 without notice
4.1.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities. Stamps, coins or goods or collections of a similar kind.
4.1.2 Prohibited or stolen items, drugs, dangerous, damaging or explosive items,
including gas bottles, firearms and ammunition.
4.1.3 Plants or goods which may attract vermin or other pest infestation.
4.1.4 Refrigerated or frozen food or drink
4.1.5 Animals, their cages or tanks. Including, pets, birds, fish or reptiles
4.1.6 Vehicles, boats or caravans
4.1.7 Furs, perfume, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable
goods or any kind of explosives.
5. Ownership of Goods
5.1 By entering into a contract with Us, You declare that
5.1.1 The goods to be removed/and or stored are your own property, or
5.1.2 The person(s) who own or have an interest in them have given you permission
to make this contract, and have been made aware of this contract
5.2 If You enter into a contract with Us in the knowledge that You have made a false
declaration in reference to Condition 5.1 You agree to meet any claim for
damages made against Us and any related costs incurred by Us.
6. Customer Obligations
6.1 In order that We might undertake to complete the job effectively and in line with
the contract, You agree to:-
6.1.1 Co-operate with Us at all times.
6.1.2 Allow us to carry out our responsibilities. Should You or your associates assist
with any aspect of our work, and damage is caused during such assistance then
no liability shall be accepted by Us.
6.1.3 Provide Us with any information reasonably required to assist with the free
movement of items to be moved, and to advise of any special requirements or
care of particular items.
6.1.4 Obtain all necessary permissions, parking permits, licenses and consents which may be required before the commencement of the services, the cost of which shall be Your sole responsibility; and
6.1.5 Comply with such other requirements as may be set out in the quotation or
otherwise agreed between the parties
6.1.6 Follow any recommendations made by Us in relation to the dismantling of
furniture which may be damaged during transit due to excess size, weight or
potential difficulties in movement.
6.1.7 Inform us immediately on the completion of the contract of any damage for
which You might wish to claim against Our insurance (See Condition 9).
7. Price and Payment
7.1 The price of the goods and services will be as specified in the quotation, plus any
additional services or goods as detailed in Condition 2.1, plus VAT at the
7.2 Upon completion of the contract you will either be invoiced or required to pay any outstanding balance in full. All invoiced charges must be paid within 14 days of the invoice date . Any charges not paid for within 14 days willaccrue interest at a rate of 5% above the base rate of Nat West Bank PLC
7.3 In the event of postponement or cancellation (see Condition 8 ) You will be
invoiced on the day that We receive notification of such cancellation or
postponement, all charges must be paid within 14 days of the invoice date.
8. Cancellation or Postponement
8.1 Should You postpone or cancel Your contract within 7 days of the agreed
removal date We will charge You a cancellation charge dependent on the length
of notice received, as follows:
More than 48 hours notice – 50% of the agreed charges
Less than 48 hours – 100% of the agreed charges.
8.2 You may take out a protection waiver policy in order to protect
Yourself against any fees for cancellation or postponement.
9. Insurance and Liability
9.1 Other than through our own negligence we shall not be liable for any loss of or
damage to any Goods, nor failure to deliver the Goods if such failure is attributed
to any of the following:-
9.1.1 Fire, howsoever caused.
9.1.2 War, invasion, acts of foreign enemies, hostilities (whether war is declared or
not), civil war, terrorism, rebellion and/or military coup, act of God, industrial
action or other such acts outside our reasonable control.
9.1.3 Normal wear and tear, natural or gradual deterioration, leakage or evaporation
from perishable or unstable goods, including goods left inside furniture or
9.1.4 Moths, vermin or similar infestation.
9.1.5 Electrical or mechanical derangement to any appliance, instrument or equipment
unless there is visible evidence of external impact.
9.2 We will not be liable for the loss of or damage to:-
9.2.1 Any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container unless packed by us.
9.2.2 Any items listed in Condition 4 (above)
9.2.3 Goods which have a relevant proven defect or are inherently defective
9.3 We shall take out and maintain a contract of insurance in accordance with the
summary of terms provided to you, insuring the Goods in transit to a value of
9.3.1 For the purpose of such insurance cover the replacement value of your Goods
shall be the value stated in the quotation.
9.3.2 If loss or damage occurs to the goods as a result of any matter which may result
in a claim under such insurance cover, we shall notify the insurer promptly of the
claim and in any event within 2 days of receipt from you of a written direction to
notify a claim. For the purposes of processing any such claim You shall provide
us, or the insurer, or any agent of the insurer appointed to investigate the claim
with such information and assistance as may reasonably be required in relation
to the claim. We will also provide to you, or the insurer, or any agent of the
insurer appointed to investigate the claim, with such information and assistance
in relation to the claim as may reasonably be required. In addition, we will send
to you a copy of all correspondence with the insurer or any agent of the insurer
relating to the claim (including the notification). While we will, in accordance
with the previous circumstances of this paragraph, notify the insurer, we are
under no circumstances obliged to start or threaten to start any legal
proceedings in relation to any such claim (unless specifically agreed with you in
9.3.3 In the event that we make a claim under such insurance cover in respect of
damage or loss caused to the goods, we shall pay you or arrange for payment to you of any proceeds of such claim made by us which relates to such damage or
loss to the goods after deduction of any outstanding sums due to us from you.
For the avoidance of doubt, You acknowledge that our liability in any respect of
any claim under such insurance cover is restricted to the payment to You of
those sums which we recover which relate to the Goods.
9.3.4 We will not give you any advice concerning the insurance cover referred to and it is for you to make your own judgement whether such insurance is appropriate to Cambridge Van Man. Page 5 of 5 covers the Goods and risks to them.
9.3.5 In line with the policy conditions, we do not accept responsibility for the first
£350.00 of any claim for loss or damage as covered by this insurance.
9.3.6 Any claim against our insurance must be notified to us in writing within 7 days of the move date, irrespective of the destination location of the goods.
10. Delays in Transit
10.1 Unless specifically agreed in writing arrival and departure times are offered as an estimate only.
10.2 Should we fail to adhere to an agreed timetable due to our own fault we will pay
your reasonable expenses which arise as a result of such failure.
10.3 If through no fault of ours we are unable to deliver your goods as set out in the
contract, we will take the goods into store. This contract will then be fulfilled
and any additional service(s), including storage and further delivery will be
undertaken at your expense.
11. Damage to Premises
11.1 Other than through our own negligence we shall not be liable for any damage to
premises. Any such damage must be noted on the delivery receipt and
confirmed in writing to us WITHIN SEVEN DAYS unless you request a reasonable
extension, to which we agree in writing.
12. Disposal or Retention of Goods
12.1 We reserve the right to withhold or ultimately dispose of some or all of your
goods until you have paid all of our charges and other payments due under this
contract. These include any charges we have paid on your behalf. Whilst we
hold the goods awaiting payment, you will be liable to pay all storage charges
and other costs incurred as a result of our withholding your goods and these
terms and conditions will continue to apply.
13. Force Majeure
13.1 Neither party shall be liable for any delay or failure to perform any of its
obligations if the delay or failure results from events or circumstances outside its
reasonable control, including but not limited to Acts of God, strikes, lock outs,
accidents, war, fire, extreme weather, breakdown of plant or machinery or
shortage or unavailability of raw materials from a natural source of supply and
the party shall be entitled to a reasonable extension of its obligations.
14 Governing Law
14.1 These Terms and Conditions shall be governed by and construed in accordance
with the law of England and the parties herby submit to the exclusive jurisdiction
of the English Courts